Sales Delivered™ Tools

Successful sales and customer service has always been about the customer and that should never change but tomorrow’s successful salesperson or customer care specialist is the one who anticipates their customers’ changing behavior, analyzes their needs and finds ways to solve their problems.

Hire, promote and evaluate the best possible candidates for crucial sales and customer support positions.

Solutions:

  • Hiring an exceptional sales force
  • Assessing and developing sales leadership skills
  • Identifying sales and customer service potential
  • Screening sales and customer service candidates
  • Developing "high-level" sales skills
  • Developing critical thinking skills

We can support your initiatives with a set of services that range from job-matching to the design and implementation of a customized program as well as different delivery options, e.g., Web-based, LIVE, or On Demand.

If we are making 25 sales hires in a year, each good decision (hiring a likely Top Performer with AIMM's tools) is worth an additional $300,000 in potential sales. In the first year, this represents a potential for a $7.5 million-plus sales increase!
-Tony G., International Coaching & Consulting firm


Whether used in a hiring or learning environment, the following tools measure and teach effective thinking, influencing and problem solving in sales and sales management roles.

  • The business simulation assessment center is one of the most accurate, thorough employee assessment technology ever developed. Our simulation-based sales assessment center product evaluates participants' sales, critical thinking, and strategic planning skills by requiring them to demonstrate performance in a series of real-world work simulations. As a learning tool, participants "learn by doing" and receive results with development feedback from expert observers.

  • The SalesSJ—a situational judgment test—measures and teaches effective thinking, influencing and problem solving in sales and sales management roles across a variety of situations. Define your successful high performer "DNA" then hire based on this criteria. Shorten your ramp-up time for success. Create an exceptional salesforce to drive results.

    Drive sales by hiring and developing the strongest sales and sales management professionals. The SalesSJ is a scenario-based tool that measures effectiveness in sales and sales management including critical thinking, qualifying, motivating prospects, discovering needs, finding innovative solutions, gaining commitments, building relationships, and leading others. When used for learning, we provide individual results reports to enhance the learning process.

  • Drive customer service excellence by hiring and developing the strongest customer care professionals. The CustomerServiceSJ is a scenario-based tool that measures effectiveness in managing customer relationships including critical thinking, active listening, adaptability, finding innovative solutions and results orientation. When used for learning, we provide individual results reports to enhance the learning process.

  • CustomerCharacterProfile
  • This insightful tool measures organization "fit", personal characteristics and work orientation factors important to success in customer support job roles.

  • A powerful, in-depth 360º assessment tool designed to provide honest co-worker feedback to assist sales leaders and managers in taking performance to the next level.

  • Focused interviews are based on sound performance-based assessment principles and techniques. They feature performance-based questions and performance standards to "dive deep" to evaluate job candidates accurately and objectively. Get it right the first time and hire only the BEST.